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Amendment to Telephone Policy

Telephone Policy for The Denver Public Library

Public Use of Library Telephone


Statement of Policy

Library telephones are maintained by the Denver Public Library for library business only.  However, there are emergency situations where the public is allowed to use library telephones.

Need for telephone policy

The library needs a policy that staff can employ when dealing with requests by the public to use the telephone at the library. The library must keep the telephone open for conducting business and answering reference questions from the public.

Requirements and Guidelines

Valid Reasons for allowing use of the library phone by the public includes:

1.     Any emergency situation, such as the need for medical attention or the need for an ambulance or police.

2.     Contacting parents or family members of patrons to inform them of injury or illness.

3.     Children calling to be picked up from the library or to inform parent/ guardian of the child’s location.

4.     Calling another library for reference, account, or other library related issues.

5.     Any situation, which in the judgment of the staff, is best resolved by allowing the use of the phone.

The library telephone will not be used:

1.     For personal business of the patron, which includes but is not limited to

a.     Using the telephone to place an order for personal items

b.     Dialing 1-800/1-888 numbers or long distance phone calls to other businesses, friends, or relatives.

c.      Any calling that is personal in nature.

d.     Doing personal business with the library’s telephone


Patrons must ask a library employee to use the telephone and state the reason for the request.

Patrons will only be allowed to use the telephone at the front desk.

Phone calls must be brief; no more than two minutes

The Staff reserves the right to monitor all use of the library phones by the public, and reserve the right to advise that the subject matter of the  call is not within library policy.


Amendment to Operations Policy - adopted by the Denver Library Board of Trustees on April 12, 2010.